www.makemyd.com is published by MAKE MY D ..., S.A.R.L. with capital of 27,200 € uros, whose registered office is located at 7, rue la Vieuville 75018 PARIS, registered in the Paris Trade and Companies Register under number: 511 716029 RCS PARIS.
These conditions are addressed to a consumer who has full legal capacity, at least 18 years old, or if he is a minor, he guarantees to have parental authorization to place his order.
The general conditions of sale are presented in French.
1 / PURPOSE AND ACCEPTANCE OF THE CONTRACT
By accepting the general conditions of sale and clicking on "confirm your order", you definitively confirm your order.
MAKE MY D… reserves the right to modify certain elements of the general conditions of sale at any time. In the event of modifications, the general conditions of sale in force on the day of the order will be applied to each order.
2 / PRODUCTS
The items available for sale are those listed on the site. Offers are valid as long as they are visible on the site. They are offered within the limits of available stocks.
These articles and products are those presented for sale on the day of consultation of the catalog by the customer. If unfortunately a product or item is no longer available for sale, it is no longer possible to order it. In the event of a shortage of stock or in the event of an error, MAKE MY D ... undertakes to notify the customer as soon as possible. If the product or item has already been paid for, MAKE MY D ... will reimburse the customer for the price of the item.
The products or articles sold on the catalog of www.makemyd.com are described and presented with the greatest possible accuracy according to the articles and products.
The photographs in the catalog are as accurate as possible and enter into the contractual field. However, we advise the client that they cannot ensure a perfect similarity. The colors of the articles may not correspond to the real colors under the effect of the internet browser, of the screen which modifies the appearance of certain products, or even of the high-tech support used but also quite simply of the visual difference between the photo and the products in general.
3 / PROPERTY
The products remain the property of MAKE MY D ... until full payment of the order. However, from the delivery, the risks of the delivered goods are transferred to the customer.
The items remain the entire property of MAKE MY D ... until full payment of the price, which the customer acknowledges and accepts.
4 / PRICE AND TERMS OF PAYMENT
The prices of the items are indicated on the site in euros, all taxes included, excluding participation in processing costs and shipping costs.
The total price of the order (any reductions applicable on the day of the order, all taxes and shipping costs included) is indicated in the basket. The amount of shipping costs is specified on the site before confirming the order.
All prices displayed are calculated with value added tax (VAT) applicable in France included.
MAKE MY D ... reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the ordering, subject to availability. The price of the items invoiced is therefore that indicated when ordering.
The promotional offers offered on each order by MAKE MY D… cannot be combined.
The period of validity of the offers and prices is determined by updating the site. MAKE MY D… will not reimburse any possible price difference between the moment the order was placed and a subsequent price reduction.
The order is payable immediately, by credit card (CB, Visa, MasterCard) and via Paypal.
The Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his.
All transactions are secured by this solution which presents highly secure pages for entering payment data: card number, expiration date and visual cryptogram.
To finalize the payment, it is necessary to obtain a security code. The customer receives it: by e-mail, telephone or SMS, he must therefore make sure that his contact details are correctly entered with his bank.
This platform encrypts then transmits these payment data to the bank, in complete confidentiality and makes them inaccessible to a third party.
The Customer expressly acknowledges that the communication of his bank card number to MAKE MY D… constitutes authorization to debit his Account up to the price of the items ordered. Where applicable, the order is automatically canceled for non-payment.
The data recorded and kept by MAKE MY D ... constitute proof of the Order and of all past sales.
When a validated and paid order contains one or more erroneous elements (price, description, photo, coupon ...), MAKE MY D ... reserves the right to cancel and refund the latter.
5 / ORDER
The customer declares to be at least 18 years old and to have legal capacity, or if he is a minor, guarantees that he has parental authorization to place his order.
To place an order, the customer must follow the online purchasing process and click on "order" to confirm the order. The customer can select as many items as he wishes which will be added to the basket. The basket summarizes the items chosen by the customer as well as the related prices and costs. The customer can freely modify the basket before confirming his order.
The validation of the order constitutes confirmation of the acceptance by the customer of the T & Cs, the items purchased, their prices as well as the associated costs.
After validation of the payment, MAKE MY D… sends the customer a confirmation e-mail summarizing his order (items, price, quantity…). To this end, the Customer formally accepts the use of electronic mail for confirmation by MAKE MY D ... of the content of his order.
If the customer does not receive any email following his order, it is up to him to contact the MAKE MY D customer service ... at the address: email@example.com
MAKE MY D ... can in no way be held responsible for any entry error or transmission of an entry error that does not allow the delivery of the confirmation email and / or items.
For any question relating to the follow-up of an order, the customer can contact customer service at the address firstname.lastname@example.org
MAKE MY D ... undertakes to honor the order within the limit of available stocks and within 48 hours (excluding weekends and holidays). However, we inform you that this preparation period may be extended in the event of a strong period of activity. In the absence of availability of the item (s) ordered, MAKE MY D ... undertakes to reimburse it (s).
6 / DELIVERY
The items for sale on this site are only available for delivery in the following countries: Metropolitan France, Corsica included and Monaco.
Deliveries are made by Colissimo services, from Monday to Friday, at the customer's expense at the rate of:
- € 8 for mainland France, Corsica and Monaco included. Free delivery from 400 € of purchases.
- € 15 for any other part of the world
The Customer will receive an order number by e-mail confirming that it has been taken care of. The customer will be informed of the different stages of his order by email.
Shipments are announced by e-mail to the customer, at the e-mail address provided by the latter on his customer account.
The items ordered will be delivered within a maximum period of 30 calendar days from the registration of the order, subject to full payment of the price.
The risk of loss or damage to items during shipment is transferred to the Customer when the order is handed over to the carrier when the latter is responsible for transportation by the customer and not by MAKE MY D…. For all complaints concerning the transport of packages (delay, loss, deterioration), the customer must therefore contact the carrier.
The Items are delivered to the delivery address indicated by the customer when ordering at the latest on the date indicated when ordering, depending on the country of delivery.
MAKE MY D… makes every effort to deliver the order within a maximum period of 30 days and undertakes that the shipment will be made within 4 working days in mainland France and 20 working days for international delivery, to count of the Order.
If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate within 30 calendar days after shipment the return procedure described in Article 7 below.
MAKE MY D ... cannot be held responsible for late delivery not due to it, justified by a case of force majeure or due exclusively to unavailability of the Customer after several appointment proposals by the carrier. Also, MAKE MY D ... cannot be held responsible for the damaging consequences of delayed delivery, only reimbursement of the item by MAKE MY D ... being possible to the exclusion of any other form of compensation.
If, on the occasion of the same order, the delivery dates of several different items, the delivery date is based on the date which is furthest from the order date.
7 / RETURNS
Any complaint about items, particularly in the event of defective, damaged, non-compliant or apparent defect, must be notified by the customer to MAKE MY D… without delay by email to the address email@example.com, specifying the Item (s) concerned, the nature and type of defect.
It is the customer's responsibility to provide all supporting evidence on the reality of the defect observed. The customer must report very precisely his reservations and complaints in a sufficiently precise manner to allow MAKE MY D ... to verify their reality. MAKE MY D… may request one or more photos of the Product.
In the event of a return accepted by MAKE MY D ..., particularly in the event of a lack of conformity, the customer will have the choice between reimbursing or replacing the item with an equivalent item offered by MAKE MY D ....
A return slip can be obtained in the following cases:
- If the Item delivered is different from the one ordered.
- If the delivered Item has a lack of conformity (defective, damaged or apparent defect).
In the cases mentioned above, the Customer may return said item using the return slip corresponding to the returned item:
- The return slip, valid no later than 30 days following dispatch of the order, can be obtained from MAKE MY D ... customer service at firstname.lastname@example.org
- Any complaint made after this period cannot be accepted and MAKE MY D… will be released from any liability.
- This refund procedure is exclusive of any exchange, in order to spare the Customer the time and terms of the exchange procedures that may present a major inconvenience to the latter.
- The customer must return the non-compliant item to obtain a refund of the price of his Item.
- The return costs are not the responsibility of MAKE MY D… but of the customer, and this concerning any order amount.
- The Customer must ship his non-compliant Item (s) in the original packaging of the Items, to the following address:
MAKE MY D…
7, rue la Vieuville
The customer can deposit his return parcel: At the post office (parcel less than or equal to 5 kg).
The customer can then follow the delivery of his parcel on www.colissimo.fr.
Any non-compliant return (without the return slip) or unsuitable for resale (spoiled, damaged, used or soiled by the customer) will be rejected and MAKE MY D… will be released from all responsibility.
Once the verification of the returned items has been carried out, MAKE MY D… undertakes to reimburse the customer for all the sums paid, shipping costs included, for his order, as soon as possible and at the latest within 30 calendar days following the date of receipt of the return package, to the customer's bank account or payment account used for payment for the items.
The delivery costs which could have been invoiced during the expedition are refunded to you if the whole of the order is returned. On the other hand, if your order contains several items and you only wish to return part of them, these delivery costs will not be refunded to you.
8 / RIGHT OF WITHDRAWAL
Under Community Directive 2011/83 / EU of the European Parliament, of the Council of October 25, 2011 on consumer rights in the context of distance sales contracts and Law No. 2014-344 of March 17, 2014; as transposed in the customer's country, the latter is entitled to cancel his order at any time within 14 calendar days of the date on which he received the products.
The customer therefore has 14 calendar days from receipt of his order to exercise his right of withdrawal without having to justify reasons or pay penalties.
If the customer wishes to exercise his right of withdrawal, he may return the said item, the shipping costs for returning the items are the responsibility of the customer. Any complaint made after this 14-day period cannot be accepted and MAKE MY D… will be released from any liability.
Once the return slip has been requested by email at email@example.com, printed and duly completed, the customer returns - shipment within 14 calendar days of the date of request for the return slip - of his Item (s). ), in the original packaging of the items, at the following address:
MAKE MY D…
7, rue la Vieuville
Any non-compliant return (without a return slip) or unsuitable for resale (spoiled, damaged, used or soiled by the customer) will be rejected and MAKE MY D… will be released from all liability.
Items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered damaged packaging), accompanied by their label and protective film.
The customer must return the items by a means of delivery ensuring their protection and preserving their perfect condition.
Once the verification of the returned items has been carried out, MAKE MY D… undertakes to reimburse the customer for all the sums paid, excluding shipping costs, for his order, as soon as possible and at the latest within 30 calendar days following the date of receipt of the return package, to the customer's bank account or payment account used for payment for the items.
9 / CUSTOMER SERVICE
For any information or question, for an order follow-up, for the exercise of the right of withdrawal or for a return, the customer must contact customer service by email at firstname.lastname@example.org specifying the subject (withdrawal, return, order tracking, or other request concerning the E-shop) from Tuesday to Saturday from 11:00 a.m. to 7:00 p.m. excluding public holidays.
10 / RESPONSIBILITY
MAKE MY D… reserves the right to modify the information contained in this site at any time and without notice.
MAKE MY D ... undertakes to describe with the greatest accuracy the items sold on the site and to ensure, under the best possible conditions, the updating of the information published there.
However, MAKE MY D ... cannot guarantee the accuracy, precision or completeness of the information made available to customers on the site.
In the event of non-substantial differences between the photos presenting the articles on the site, texts and illustrations and the articles ordered, MAKE MY D… will not be held liable.
The customer acknowledges and accepts that the prices of the articles are likely to vary between the website and the other reseller stores, and that in any case this price difference can not base a request for reimbursement, either total or partial of the articles purchased, either on the site, or in stores.
11 / PROTECTION OF PERSONAL DATA
The customer is informed and accepts that his personal data can be collected on the site and used by MAKE MY D… which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (hereinafter "General Data Protection Regulation" or "GDPR").
MAKE MY D… undertakes to protect and ensure the security and confidentiality of its customers' personal data in accordance with the RGPD, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or that unauthorized third parties have it. access.
The personal data of Customers is collected for the following purposes:
The management of Orders and relations with Customers;
Customer information relating to offers and commercial information related to the brand;
Strengthening and improving communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences noted on the Site;
The improvement and customization of the services offered to Customers;
and compliance with legal and regulatory obligations.
The Customer's personal data are only kept for the period strictly necessary with regard to the purposes previously explained.
In accordance with the GDPR, the customer has the right to access, rectify and oppose personal data concerning him (hereinafter "Computer Rights and Freedoms").
12 / COMMERCIAL OFFERS AND NEWSLETTERS
MAKE MY D ... may send customers commercial offers by mail, email, sms, telephone or via all the web spaces run by MAKE MY D ... or on social networks, subject to prior acceptance .
The customer has the option at any time to object free of charge to his commercial prospecting mailings, by clicking on the "unsubscribe" link in each email.
13 / APPLICABLE LAW
These GTC are subject to French law.
Any dispute will fall under the exclusive jurisdiction of the French courts, in the absence of an amicable agreement between the customer and MAKE MY D….
These GTC in no way affect the legal rights of the customer as a consumer. For more information on their rights, they should contact their local authority or a consumer advisory body.